Service Technicians

CEUs included in 20+ states!

Our flagship, Service Technicians course contains 19 modules and over 130 lessons for your front line employees from Treating a Home, Pest ID, PPE, Tools & Equipment, Service Safety, and much more. A perfect course for new-hire applicators and industry experts alike. See more below.

What’s Inside

19 Modules, 130+ lessons, 90+ videos, 19 quizzes, high-quality images, readings and analytics tracking!

Module 1: Introduction to the Course

  1. Start Here

  2. Introduction to Course

  3. Receiving CEUs

  4. What Do Compliance Officers Do?

  5. Lesson Quiz

Module 2: What Makes a Great Technician?

  1. Introduction

  2. What Makes a Great Technician (Job Description & Dress Code)

  3. Lesson Quiz

Module 3: Teams & Communication

  1. Introduction

  2. Teams Building & Communication

  3. Experts Discuss Teams

  4. Taking Notes

  5. Lesson Quiz

Module 4: Customer Service

  1. Introduction

  2. Going Above & Beyond

  3. Experts Discuss Customer Service

  4. Lesson Quiz

Module 5: Service Safety

  1. Introduction

  2. Safety Comes First

  3. First Aid Kits

  4. Attics

  5. Crawl Spaces

  6. Dogs

  7. Hydration & Heat Awareness

  8. Heat Exhaustion Tips

  9. Ladders

  10. OSHA Portable Ladder Quick Card

  11. Locking Up Your Vehicle & Chemicals

  12. Lesson Quiz

Module 6: Personal Protective Equipment (PPE)

  1. Introduction

  2. Personal Protective Equipment

  3. Lesson Quiz

Module 7: General Pesticide Safety

  1. Introduction

  2. Important Safety Reminders

  3. General Pesticide Safety

  4. Lesson Quiz

Module 8: Pest Identification

  1. Introduction

  2. Ants

  3. Rodents

  4. Spiders

  5. Roaches

  6. Bees

  7. Wasps, Yellowjackets & Hornets

  8. Flies

  9. Mosquitoes

  10. Moths

  11. Earwigs

  12. Centipedes & Millipedes

  13. Ticks

  14. Fleas

  15. Bed Bugs

  16. Beetles

  17. Sting Bugs & Other “Shield Bugs”

  18. Springtails

  19. Silverfish

  20. Sod Webworms

  21. Pill Bugs & Sow Bugs

  22. Scorpions

  23. Clover & Spider Mites

  24. Lesson Quiz

Module 9: Labels & Product Knowledge

  1. Introduction

  2. The Anatomy of a Pesticide Label

  3. Keeping a Copy of Your Labels

  4. Lesson Quiz

Module 10: Treating a Home

  1. Introduction

  2. Always Check the Notes

  3. Parking

  4. Greeting the Customer

  5. Initial Inspection and De-Webbing

  6. Spraying

  7. Thinking in Patterns

  8. Overspray & Runoff

  9. Granules

  10. Indoor Treatment

  11. Completing a Service

  12. Invoices

  13. Lesson Quiz

Module 11: Tech Tools & Equipment

  1. Introduction

  2. Rodent Bait Stations

  3. Rodent Traps

  4. Backpack Sprayers

  5. Power Sprayers

  6. Small Engine Troubleshooting & Maintenance

  7. B&G Sprayers

  8. Lesson Quiz

Module 12: Contracts & Agreements

  1. Introduction

  2. Contracts & Agreements

  3. Sample Agreement

  4. Lesson Quiz

Module 13: Driver Safety

  1. Introduction

  2. Driver Safety

  3. Lesson Quiz

Module 14: Caring for Your Vehicle & Equipment

  1. Introduction

  2. Caring for Your Vehicle & Equipment

  3. Lesson Quiz

Module 15: Treatment - Rodents

  1. Rodent Trapping Introduction

  2. Glue Boards

  3. Traps

  4. Setting Traps

  5. Bait

  6. Trapping Strategy

  7. A Commercial Property Walkthrough

  8. Lesson Quiz

Module 16: Treatment - Bed Bugs

  1. Bed Bugs Crash Course

  2. Lesson Quiz

Module 17: Treatment - Termites

  1. Construction Pre-Treatment

  2. Bait Stations

  3. Intro to Drilling

  4. Liquid Treatment Prep

  5. Liquid Treatment

  6. Trench & Treat

  7. Lesson Quiz

Module 18: Lawn & Ornamental

  1. Quality Turfgrass Theory & Practice

  2. Ornamental Maintenance

  3. Turf Issues

  4. Weed Identification

  5. Lesson Quiz

Module 19: Conclusion & Final Quiz

  1. Conclusion

  2. Final Quiz

Track Student Progress

  • Review Progress and Engagement

    Use robust learner reports to make sure your employees are actively completing courses and not wasting time.

  • Track Completions, Scores & Time-Spent

    Monitor course completions, quiz scores, certification statuses, and more.

  • Reports On Individual or Group Progress

    View reports on learning-related actives in your platform by looking at one User’s progress or progress for your entire company.

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It’s time to join hundreds of companies taking their business to the next level!

Single Course

Service Technicians

  • Self-paced course

  • Employee progress reporting

$99/month

Up to 10 users

+$10/month per additional user

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All- Access

Unlimited Access to ALL courses

  • Save over $2,400/year!

  • Service Technicians course

  • Core Training course

  • Fast-Track Your Sales Team course

  • Office Staff Essentials course

  • Business Management course

  • Self-paced courses

  • Employee progress reporting

  • Certificates & CEUs

$299/month

Up to 10 users

+$10/month per additional user

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Professional Consulting

For serious companies ready to grow their business.

  • Includes All-Access Membership!

  • Unlimited Access to ALL online courses (up to 10 users)

  • Your own industry consultant

  • Initial Business Audit (Operations, Service, Branding)

  • Access to Core SOP Templates (Residential & Commercial)

  • Sample Service Agreements & Pricing Calculator

  • Monthly Consulting Call (60 min)

  • Weekly Strategy/Execution Calls (30 min)

  • Custom SOP Development (2 SOPs/month)

  • Field Training Plan Templates

  • Quarterly Business Review

  • Hiring & Team Onboarding Toolkit

  • Priority Email/Chat Support

  • Personalized Ride-Along or In-Person Site Visit*

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