Office Staff Essentials

Office Staff Essentials is a specialized course designed for front-line office staff in the pest control industry. This practical training empowers your team with the skills to confidently handle customer inquiries, cancellations, contracts & agreements, routs & scheduling, and support technicians with seamless communication. From managing incoming calls to creating a positive first impression, this course ensures your office staff becomes a vital driver of customer satisfaction and business growth.

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What’s Inside

9 modules, 8 quizzes, high-quality images, readings and analytics tracking!

Module 1: Introduction to Office Staff

Introduction to Office Staff
Receiving Credit for the Course

A woman who works in pest control offices, with long black hair, wearing a black top with a gold necklace, is sitting in a film set while teaching how she does her job to increase her pest control company's business.

Module 2: Job Description & Dress

Introduction
Job Description & Dress
Lesson Quiz

A young woman with long brown hair, who works in pest control customer service for a pest control company and she is sharing her knowledge of how she does her job well to train new office staff employees.

A pest control applicator wearing a blue uniform and a navy cap is standing outside, looking at his phone. Showing how to best make notes and conclude a job with the to-do checklist for treating a home.

Module 3: Teams & Communication

Introduction
Team Building & Communication
Taking Notes
Resolving Concerns
Entrepreneurs Talk About Teams
Lesson Quiz

Module 4: Customer Service Fundamentals

Introduction
Customer Service Fundamentals
Setting & Exceeding Expectations
Entrepreneurs Talk About Customer Service
Lesson Quiz

A young woman with long brown hair in a bun, smiling while sitting outside near a window with a sign that reads "Western Post Control." She is in a film set as a pest control office staff expert sharing her knowledge.

Module 5: Service & Product Knowledge

Introduction
Service & Product Knowledge
Service - Initial Inspection & De-webbing
Service - Spraying a Home
Service - Overspray & Runoff
Service - Granules
Service - Indoor Treatment
Products - Label Basics
Products - The Anatomy of a Pesticide Label
Lesson Quiz

A pest control company owner smiling and making a phone gesture with his hand in an office setting, performing a mock business call with a customer so he can teach how best to handle phone calls as a pest control employee.

Module 6: Handling Cancellations

Introductions
Why Customers Cancel
How to Respond
Possible Solutions
Dos and Don’ts of Cancel Calls
Lesson Quiz

A woman with long, wavy, reddish hair, smiling, seated in an office chair at a desk with dual computer monitors, keyboard, headset, and office supplies. She is a customer service professional teaching best practices in pest control office duties.

Module 7: Contracts & Agreements

Introduction
Contracts & Agreements
Sample Agreement
Lesson Quiz

Module 8: Routes & Scheduling

Introduction
Scheduling Routes
Lesson Quiz

An illustrated map of a neighborhood showing various houses and roads in order to represent how to create the most efficient routes for pest control technicians to treat homes as efficient as possible.

A pest control training host with short dark hair and a beard, wearing a teal shirt, speaking indoors in front of a white bookshelf with decorative items and a window with blinds.

Module 9: Conclusion & Final Quiz

Conclusion
Final Quiz

Track Student Progress

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Reports On Individual or Group Progress

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