Office Staff Essentials

Office Staff Essentials  is a specialized course designed for front-line office staff in the pest control industry. This practical training empowers your team with the skills to confidently handle customer inquiries, cancellations, contracts & agreements, routs & scheduling, and support technicians with seamless communication.  From managing incoming calls to creating a positive first impression, this course ensures your office staff becomes a vital driver of customer satisfaction and business growth.

What’s Inside

9 modules, 8 quizzes, high-quality images, readings and analytics tracking!

Module 1: Introduction to Office Staff

  1. Introduction to Office Staff

  2. Receiving Credit for the Course

Module 2: Job Description & Dress

  1. Introduction

  2. Job Description & Dress

  3. Lesson Quiz

Module 3: Teams & Communication

  1. Introduction

  2. Team Building & Communication

  3. Taking Notes

  4. Resolving Concerns

  5. Entrepreneurs Talk About Teams

  6. Lesson Quiz

Module 4: Customer Service Fundamentals

  1. Introduction

  2. Customer Service Fundamentals

  3. Setting & Exceeding Expectations

  4. Entrepreneurs Talk About Customer Service

  5. Lesson Quiz

Module 5: Service & Product Knowledge

  1. Introduction

  2. Service & Product Knowledge

  3. Service - Initial Inspection & De-webbing

  4. Service - Spraying a Home

  5. Service - Overspray & Runoff

  6. Service - Granules

  7. Service - Indoor Treatment

  8. Products - Label Basics

  9. Products - The Anatomy of a Pesticide Label

  10. Lesson Quiz

Module 6: Handling Cancellations

  1. Introductions

  2. Why Customers Cancel

  3. How to Respond

  4. Possible Solutions

  5. Dos and Don’ts of Cancel Calls

  6. Lesson Quiz

Module 7: Contracts & Agreements

  1. Introduction

  2. Contracts & Agreements

  3. Sample Agreement

  4. Lesson Quiz

Module 8: Routes & Scheduling

  1. Introduction

  2. Scheduling Routes

  3. Lesson Quiz

Module 9: Conclusion & Final Quiz

  1. Conclusion

  2. Final Quiz

Track Student Progress

  • Review Progress and Engagement

    Use robust learner reports to make sure your employees are actively completing courses and not wasting time.

  • Track Completions, Scores & Time-Spent

    Monitor course completions, quiz scores, certification statuses, and more.

  • Reports On Individual or Group Progress

    View reports on learning-related actives in your platform by looking at one User’s progress or progress for your entire company.

Start Free Trial

Enroll Now

It’s time to join hundreds of companies taking their business to the next level!

Single Course

Office Staff

  • Self-paced course

  • Employee progress reporting

$99/month

Up to 10 users

+$10/month per additional user

Start Free Trial

Popular!

All-Access

Unlimited Access to ALL courses

  • Save over $2,400/year!

  • Service Technicians course

  • Core Training course

  • Fast-Track Your Sales Team course

  • Office Staff Essentials course

  • Business Management course

  • All Self-paced courses

  • Employee progress reporting

  • Certificates & CEUs

$299/month

Up to 10 users

+$10/month per additional user

Start Free Trial

     All-Access +    

Professional Consulting

For serious companies ready to grow their business.

  • Includes All-Access Membership!

  • Unlimited Access to ALL online courses (up to 10 users)

  • Your personal industry consultant

  • Initial Business Audit (Operations, Service, Branding)

  • Access to Core SOP Templates (Residential & Commercial)

  • Sample Service Agreements & Pricing Calculator

  • Monthly Consulting Call (60 min)

  • Weekly Strategy/Execution Calls (30 min)

  • Custom SOP Development (2 SOPs/month)

  • Field Training Plan Templates

  • Quarterly Business Review

  • Hiring & Team Onboarding Toolkit

  • Priority Email/Chat Support

  • Personalized Ride-Along or In-Person Site Visit*

Learn More