Service Technicians

CEUs included in 20+ states!

Our flagship, Service Technicians course contains 19 modules and over 130 lessons for your front line employees from Treating a Home, Pest ID, PPE, Tools & Equipment, Service Safety, and much more. A perfect course for new-hire applicators and industry experts alike. See more below.

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What’s Inside

19 Modules, 130+ lessons, 90+ videos, 19 quizzes, high-quality images, readings and analytics tracking!

A pest control professional wearing a Pest Pros shirt, sunglasses, and a cap speaking with hands gesturing, teaching lessons on location for pest control service technician training.

Module 1: Introduction to the Course

  1. Start Here

  2. Introduction to Course

  3. Receiving CEUs

  4. What Do Compliance Officers Do?

  5. Lesson Quiz

A woman who is a compliance officer from the Department of Agriculture, seated indoors with a serious expression, gesturing while teaching regulations and best practices for pest control companies.

Module 2: What Makes a Great Technician?

  1. Introduction

  2. What Makes a Great Technician (Job Description & Dress Code)

  3. Lesson Quiz

A pest control professional wearing a blue uniform and a cap, standing outside on a sunny day, sharing the screen on his phone showing how to log notes and finalize a pest control job of treating a home.

Module 3: Teams & Communication

  1. Introduction

  2. Teams Building & Communication

  3. Experts Discuss Teams

  4. Taking Notes

  5. Lesson Quiz

A woman who works in a pest control company office, sitting in an office chair at a desk in an office environment, with multiple computer monitors, teaching new employees the principals and best practices for pest control office staff.

Module 4: Customer Service

  1. Introduction

  2. Going Above & Beyond

  3. Experts Discuss Customer Service

  4. Lesson Quiz

A pest control safety expert wearing a professional badge holding a red bleeding control kit at an outdoor first aid and safety event, with emergency supplies and medicine on display in order to train new pest control professionals safety.

Module 5: Service Safety

  1. Introduction

  2. Safety Comes First

  3. First Aid Kits

  4. Attics

  5. Crawl Spaces

  6. Dogs

  7. Hydration & Heat Awareness

  8. Heat Exhaustion Tips

  9. Ladders

  10. OSHA Portable Ladder Quick Card

  11. Locking Up Your Vehicle & Chemicals

  12. Lesson Quiz

A pest control worker putting on black rubber gloves outside near a pest control van while sharing how to follow the label and always protect yourself with professional protective equipment, PPE. in the pest control industry.

Module 6: Personal Protective Equipment (PPE)

  1. Introduction

  2. Personal Protective Equipment

  3. Lesson Quiz

A pest control technician wearing a pink shirt and black gloves standing next to a utility van with its side door open, revealing various tools and equipment inside sharing how to treat a residential home.

Module 7: General Pesticide Safety

  1. Introduction

  2. Important Safety Reminders

  3. General Pesticide Safety

  4. Lesson Quiz

Comparison chart showing the difference between flying ants and flying termites. The flying ant on the left has a dark body, wings of unequal length, and a narrow waist. The flying termite on the right has a lighter body, wings of equal length, and a broad waist.
Side-by-side close-up images of ants vs termites teaching how to know the difference. The left image shows several ants on a surface, while the right image features a termite and a soil crumb.

Module 8: Pest Identification

  1. Introduction

  2. Ants

  3. Rodents

  4. Spiders

  5. Roaches

  6. Bees

  7. Wasps, Yellowjackets & Hornets

  8. Flies

  9. Mosquitoes

  10. Moths

  11. Earwigs

  12. Centipedes & Millipedes

  13. Ticks

  14. Fleas

  15. Bed Bugs

  16. Beetles

  17. Sting Bugs & Other “Shield Bugs”

  18. Springtails

  19. Silverfish

  20. Sod Webworms

  21. Pill Bugs & Sow Bugs

  22. Scorpions

  23. Clover & Spider Mites

  24. Lesson Quiz

Diagram of a pesticide container with a label indicating restricted use due to toxicity, and a warning to keep out of reach of children.

Module 9: Labels & Product Knowledge

  1. Introduction

  2. The Anatomy of a Pesticide Label

  3. Keeping a Copy of Your Labels

  4. Lesson Quiz

Module 10: Treating a Home

  1. Introduction

  2. Always Check the Notes

  3. Parking

  4. Greeting the Customer

  5. Initial Inspection and De-Webbing

  6. Spraying

  7. Thinking in Patterns

  8. Overspray & Runoff

  9. Granules

  10. Indoor Treatment

  11. Completing a Service

  12. Invoices

  13. Lesson Quiz

Technician wearing gloves, hat, and headphones operating equipment outside near a wall, with a trampoline and brick wall in the background.
A pest control service manager wearing glasses, a baseball cap, and orange gloves sharing how a power sprayer works.

Module 11: Tech Tools & Equipment

  1. Introduction

  2. Rodent Bait Stations

  3. Rodent Traps

  4. Backpack Sprayers

  5. Power Sprayers

  6. Small Engine Troubleshooting & Maintenance

  7. B&G Sprayers

  8. Lesson Quiz

A woman with brown hair and a blue striped blouse standing, looking thoughtful, as she talks to a pest control salesman in a white shirt who is holding a clipboard. They are in a modern setting and she is excited to purchase pest control services.

Module 12: Contracts & Agreements

  1. Introduction

  2. Contracts & Agreements

  3. Sample Agreement

  4. Lesson Quiz

A white pest control van parked on a suburban street, with residential houses and palm trees in the background.

Module 13: Driver Safety

  1. Introduction

  2. Driver Safety

  3. Lesson Quiz

A service technician wearing glasses, a navy cap with a logo, a light blue shirt with logos, and orange gloves stands outdoors with trees and vehicles in the background. He appears to be in a professional setting teaching pest control practices..

Module 14: Caring for Your Vehicle & Equipment

  1. Introduction

  2. Caring for Your Vehicle & Equipment

  3. Lesson Quiz

A small rodent, possibly a mouse, sits on the floor near a computer foot pedal, surrounded by cables and electronic equipment.

Module 15: Treatment - Rodents

  1. Rodent Trapping Introduction

  2. Glue Boards

  3. Traps

  4. Setting Traps

  5. Bait

  6. Trapping Strategy

  7. A Commercial Property Walkthrough

  8. Lesson Quiz

Close-up of a small bedbug on a mattress surface showing how to identify and inspect for bedbugs in pest control.

Module 16: Treatment - Bed Bugs

  1. Bed Bugs Crash Course

  2. Lesson Quiz

A man kneeling outside next to a beige stucco wall, wearing glasses, a blue shirt, beige pants, gloves, and a cap, working with a garden hose connected to a pipe system on a concrete surface.

Module 17: Treatment - Termites

  1. Construction Pre-Treatment

  2. Bait Stations

  3. Intro to Drilling

  4. Liquid Treatment Prep

  5. Liquid Treatment

  6. Trench & Treat

  7. Lesson Quiz

A lawn & ornamental pest control expert standing outdoors in front of scientific posters; teaching a course about nutrition and lawn management.

Module 18: Lawn & Ornamental

  1. Quality Turfgrass Theory & Practice

  2. Ornamental Maintenance

  3. Turf Issues

  4. Weed Identification

  5. Lesson Quiz

A program host with short dark hair and a beard talking in front of a bookshelf and a window with blinds while hosting a course on how to trainig pest control technicians, office staff, managers and sales representatives.

Module 19: Conclusion & Final Quiz

  1. Conclusion

  2. Final Quiz

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Service Technicians

  • Self-paced course

  • Employee progress reporting

$99/month

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+$10/month per additional user

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Unlimited Access to ALL courses

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  • Service Technicians course

  • Core Training course

  • Fast-Track Your Sales Team course

  • Office Staff Essentials course

  • Business Management course

  • Self-paced courses

  • Employee progress reporting

  • Certificates & CEUs

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+$10/month per additional user

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Professional Consulting

For serious companies ready to grow their business.

  • Includes All-Access Membership!

  • Unlimited Access to ALL online courses (up to 10 users)

  • Your own industry consultant

  • Initial Business Audit (Operations, Service, Branding)

  • Access to Core SOP Templates (Residential & Commercial)

  • Sample Service Agreements & Pricing Calculator

  • Monthly Consulting Call (60 min)

  • Weekly Strategy/Execution Calls (30 min)

  • Custom SOP Development (2 SOPs/month)

  • Field Training Plan Templates

  • Quarterly Business Review

  • Hiring & Team Onboarding Toolkit

  • Priority Email/Chat Support

  • Personalized Ride-Along or In-Person Site Visit*

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